Question 1

Which file formats can I upload?

Accepted Answer

We accept STL, 3MF, OBJ and STEP (.step/.stp). If you have another format, contact us and we'll sort it out.

Question 2

What is your delivery time?

Accepted Answer

Standard lead time is 3–5 business days after order approval. Larger orders get an agreed date, and urgent jobs are discussed on request.

Question 3

Do I need a finished 3D model?

Accepted Answer

No. We can model simpler parts for you as an add-on service. Describe what you need and we'll send a quote.

Question 4

How large can my part be?

Accepted Answer

Our build volume is 320×320×320 mm per piece. Larger parts can sometimes be split into sections — contact us and we will take a look. Any gluing or post-processing is agreed separately.

Question 5

Which material should I choose?

Accepted Answer

It depends on the use case. PLA suits prototypes, PETG adds durability, ASA is weather-resistant, TPU is flexible, and PAHT-CF (carbon-fibre nylon) is for tough engineering parts. We're happy to advise.

Question 6

Can you print in multiple colours?

Accepted Answer

Yes. Each part can be printed in any colour from the material's range, and we also offer multicolour printing with several colours in one part. Multicolour needs a prepared file and is quoted separately — describe it in the comment field or contact us.

Question 7

How do I get a price?

Accepted Answer

Upload your model in the quote tool for an instant price. For larger or custom orders, contact us for a tailored quote.

Question 8

Is VAT included?

Accepted Answer

All prices are shown excluding VAT (25 %). VAT is added on invoices for customers in Sweden. Businesses in other EU countries with a valid VAT number are invoiced without Swedish VAT.

Question 9

Is there a minimum order value?

Accepted Answer

Yes, the minimum order value is SEK 800 excl. VAT.

Question 10

How do I pay?

Accepted Answer

All customers pay by invoice. Payment terms are 10 days unless otherwise agreed.

Question 11

How do I get my parts?

Accepted Answer

We ship by post or courier — shipping cost is added. You can also pick up your parts in Gothenburg by arrangement.

Question 12

Are my files handled confidentially?

Accepted Answer

Yes. Your files are used only for your quote and are not shared with third parties. We're happy to sign an NDA.

Question 13

What tolerances can you hold?

Accepted Answer

The FDM process normally holds tolerances of ±0.2 mm.